Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with proof of purchase.
To start a return, you can contact us at info@clarviafilter.com. Please note that returns will need to be sent to the address provided by us upon your return request.
Customers are responsible for all return shipping costs. Shipping fees are non-refundable.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products (special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return your item, and once the return is accepted, place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition received, unused, in original packaging, and with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if your refund is approved. If approved, refunds will be issued to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@clarviafilter.com.